Useful answers.
A human
when it matters.
Answer recurring setup and policy questions from your approved help content. Prepare replies, organise tickets and pass complex cases to your team with the conversation attached.
Plan your support workflowApproved knowledge. Clear boundaries. A real handover.Use an approved source for a question the assistant is allowed to answer.
Illustrative example · The workflow is scoped around your tools.A good answer knows its limits.
Your team repeats the same setup steps and returns policy while harder tickets wait. Give routine questions a consistent starting point and exceptions a clear route to a person.
A clear job.
A useful result.
Start with one channel, a reviewed knowledge source and a named support owner. Scope the answers, ticket routing and handover rules before connecting your tools.
- 01
Answers from your knowledge
Use your help centre, product guides and reviewed policies to answer agreed questions about setup, delivery or returns.
- 02
A more useful inbox
Group incoming tickets by topic, prepare reply drafts and send each case to the queue or owner responsible.
- 03
Human handover
Route missing answers, complaints and agreed exceptions to a person with the transcript, issue summary and source references.
Your team keeps
the judgement.
Your team approves the knowledge, reply mode and escalation topics. Refund decisions and account changes stay with authorised staff unless specific actions and permissions are separately agreed.
Understand it.
Build it. Test it.
- 01
Get the knowledge ready
Review real tickets, approved answers and gaps in your help content. Confirm access to your chosen channel.
- 02
Test the boundaries
Test routine questions, conflicting or missing information and handovers to the named support owner.
- 03
Launch with oversight
Hand over the agreed workflow, test results and operating notes. Assign knowledge updates and quality reviews.
Good starting point: A shared inbox full of repeat questions, reliable help content and someone responsible for support.
Worth asking.
Will the assistant make up answers?
AI can produce incorrect answers, even with approved sources. We test against your questions, limit the topics it handles and define when it should hand over. Your team still needs to review quality and keep the knowledge current.
Can we start with suggested replies?
Yes. Start with drafts in your support queue so staff can check and send each reply. Any move to direct answers needs an agreed scope, reviewed test results and a working route to a person.
Can it connect to our helpdesk?
We check your helpdesk’s integration options and permissions before confirming scope. You retain ownership of the account. Bring sample tickets, your help content and the queue or person that should receive escalations.
What would you
like to make easier?
Bring a few recurring questions, your helpdesk name and the answers you trust. We’ll identify a useful first workflow and where staff review should stay.
Plan your support workflowNo technical brief needed.